The Short Version
- You can cancel Standard any time. You keep it until the end of the month you have paid for.
- Credits you have used are not refunded.
- If you were charged by mistake, we refund it.
- Questions or refund requests: support@lifspel.com.
Lifspel is operated by Resource Forge LLC. This policy works alongside our Terms of Use.
1. Cancelling Standard
Standard costs $10 a month and renews automatically until you cancel. To cancel, sign in, open Settings, and under Usage & Subscription choose Manage Subscription. This opens Stripe's secure billing page, where you can cancel.
After you cancel:
- No further payments are taken.
- You keep Standard until the end of the month you have paid for. Then your account moves to Free.
- Top-up credits you bought stay in your balance and do not expire.
- Your stories stay saved.
Deleting your Lifspel account ends a Standard subscription straight away, with no further charges. Credits left in a deleted account are lost with it.
2. Refunds
Credits you have used are not refunded, and cancelling stops the next payment rather than refunding the current one.
We will always refund a payment if:
- you were charged twice for the same thing, or
- you were charged after cancelling, when the charge should not have happened.
If something else went wrong with a payment, email us and we will look at it. Nothing in this policy limits any right to a refund you have under the law where you live.
3. How to Ask
Email support@lifspel.com from the email address on your Lifspel account, with what you want refunded and the date of the payment (it is on the Stripe receipt we emailed you). We reply within 3 business days. An approved refund goes back to the card you paid with, through Stripe; your bank may take 5 to 10 business days to show it.
4. Changes
We may update this policy. The date at the top shows the current version. A change does not affect a refund you asked for before the change.
Questions? Contact us.